Technology Requirements for Online & Distance Learning Classes 

Basic Technology Requirements

If you are taking online, virtual, or hybrid courses at HPU, you MUST have access to appropriate technology to access course materials.  It is strongly recommended that you have access to a personal computer when you register for a distance education course. Students may use computers in the open computer labs in each campus Learning Resource Center (LRC) or library but that access will be limited since computer availability is on a first-come basis during normal library operating hours.  Therefore, it is not recommended that you rely solely on access through the LRC. Additionally, some students plan to use computers at their worksite but you should be aware that some classes may require the download of additional software that may not be allowed by your employer.

You will need to have access to the following software/hardware:

  • Computer (Mobile devices are not recommended. Mobile applications are available for Classe365 but many features are not available with a mobile device. Testing in an online class is not available with all mobile devices.)

  • Working microphone and webcam (can be combined or included with computer hardware such as in a laptop)

  • Speakers or headphones

  • High-Speed Internet Connection

Technology requirements for individual courses may vary and your course may require more hardware or software.  See the course syllabus or contact the instructor for additional technology requirements.

 

Note that in addition to these technology requirements, online students must also possess certain Technical Skills to be successful in an online class.

Students who enroll in an online course are responsible for having enough computer skills (and access to technology) to accomplish the tasks that will be expected of them.  Online instructors are not responsible for teaching these skills within the course.  If you do not possess the following skills, you may want to take a computer class to increase your computer knowledge before you attempt an online class.  

Here are some key skills required:

  • Knowledge of computer terminology, such as browser, operating system, application, software, files, documents, icon, etc.

  • Understanding of basic computer hardware and software with the ability to perform computer operations, such as:

    • Using keyboard and mouse

    • Managing files and folders: save, name, copy, move, backup, rename, delete, check properties

    • Software installation, security, and virus protection

    • Using software applications, such as Word, PowerPoint, Excel, email 

    • Knowledge of copying and pasting, spell-checking, saving files in different formats

    • Uploading and downloading attachments

  • Internet skills (connecting, accessing sites, using browsers) 

  • Ability to use online communication tools, such as email (create, send, receive, reply, print, send/receive attachments), discussion boards (read, search, post, reply, follow threads), chats, and messengers

  • Perform online research using various search engines and library databases

  • Create online accounts

Computer Hardware and Software Requirements 

Since Holy Patriot University uses a Learning Management System (LMS) called Classe365 to deliver online courses, it is important that your computer meet the basic specifications needed to access Classe365.  There may be requirements in some courses that may require additional technologies. 

Computer Specifications

For best performance, you should access Classe365 with a computer that supports the most recent browser versions. It is recommended to use a computer five years old or newer with at least 1GB of RAM.

Operating System

Classe365 only requires an operating system that can run the latest compatible web browsers. Your computer operating system should be kept up to date with the latest recommended security updates and upgrades.

*Chromebooks and computers running in Windows S mode are not compatible with the testing software using in most online classes.

Mobile Devices

The Classe365 interface was optimized for desktop displays, so using small form factors such as phones or tablets may not be a pleasant experience in using Classe365. For the best user experience on a mobile device, please download the Classe365 mobile application. The Classe365 mobile applications require Android 6.0 or later and iOS 13.0 or later.

Other technology required in your course may not work at all on a mobile device (phone or tablet).  

Emergency Laptop Loan Program

In the event of an emergency, Holy Patriot University has a limited number of laptops for loan.  To borrow a laptop for the current semester, you must be a registered student. Email the IT Department at IT_support@holypatriotuniversity.org and your request will be considered on an individual basis.

Internet Connection Speed

A high-speed internet connection with speeds of 1.5 mbps or higher is recommended for online courses to ensure that you can access all of the course materials and resources, particularly large file sizes as with streaming video. However, technologies used in individual courses vary.  See the course syllabus or contact your instructor for additional technology requirements.

  • Why does Internet speed matter?

    • Many online courses use videos. Viewing is only possible if a certain amount of data is transferred to your computer in a timely manner. The speed that the data can be sent to you is called your "Internet speed".  **

  • Approximate speeds of the common types of Internet Service Providers:

    • Dial-up internet* - 56 bps (from phone company)

    • DSL internet - 768 kbps+ (from phone company)

    • Cable internet - 1,000-10,000+ kbps (from cable company)

*Dial-up connections cannot load the data fast enough which causes video to pause to let more data arrive. DSL and Cable connections are more than adequate to watch most online videos.

**Note: Wifi connections are available in most areas on campus.  You should be aware that during testing, you will be required to be located in a private area so make arrangements before your test.  

 


Web Browser Requirements for Classe365                                                                 

For best performance, Classe365 should be used on the current or first

previous major release of Chrome, Firefox, Edge, or Safari. Because it's built using web standards, Classe365 runs on Windows, Mac, Linux, iOS, Android, or any other device with a modern web browser.  You should always use the most current version of your preferred browser. Your browser will notify you if there is a new version available.  If you experience problems with a particular browser or Classe365 behaves in an unusual way, try a different browser.  If you find that another tool or website you are trying to access for your class is not working, try a different browser before contacting support.

Other Required Components

  • Adobe Reader: Adobe Reader software is the free global standard for viewing and printing PDF documents. It's the only PDF file viewer that can open and interact with all types of PDF content. Get the Free Reader Download.

  • Zoom. Many virtual classes (online classes with scheduled meetings) require the use of Zoom.  In  most cases, you will access your Zoom meeting through a link provided by your instructor or the instructor may instruct you to use the Zoom link in your Classe365 course.  The student may be required to enable or install a browser extension before accessing Zoom on the computer for the first time.

  • ProctorU. The online, virtual, and specified hybrid/blended courses at HPU use an online proctoring service for the final exam in the course. A charge of $20 per course is assessed for each online course to cover the cost of online proctoring.  

    • ProctorU is a live online proctoring service that allows exam takers to complete their assessment at home while still ensuring the integrity of the exam for the institution. Visit the ProctorU student website for much more information.

    • In order to use ProctorU you will need to have

      • a high-speed internet connection 

      • a webcam (internal or external)

      • an updated Windows or Apple Operating System

      • updated Chrome (preferred) or Firefox browser

      • Chrome or Firefox extension downloaded to your computer

      • private testing location

      • hand mirror (for showing the front of the computer to the proctor)

      •  an unexpired, government-issued photo ID  (2 are strongly recommended).   

ProctorU recommends that you visit proctoru.com/testitout prior to your proctoring session to test your equipment. For any technical problems you might have with your computer, you can click on the button that says “connect to a live person.”

Not Supported

At this time ProctorU testing not support the following; however, we are working on solutions to accommodate every platform.

  • Google Chromebooks (supported for automated proctoring)

  • Android tablets (Nexus 7, etc.)

  • iOS tablets (iPad, iPad mini, etc.)

  • Linux operating systems

  • Microsoft Windows 10 in S mode

  • Microsoft Surface RT

Note: We do not proctor computers running within virtual machines. If you are running within a virtual machine when you connect with us, you will be asked to exit your virtual machine and reconnect using your host operating system to take your test.

Note: We do not support development previews, beta builds, or release candidates of any operating system unless specified.